FAQ





When will I receive my order? (UK)  

We ship orders same day until 3pm (UK time) and next working day after 3pm, by Signed-For delivery. This should arrive within 2 working days. Please ensure someone is present at the address to sign for the parcel. Otherwise a 'while you were out' card will be left and the item taken to your local sorting office. The most popular reason for a parcel not arriving is that there was an attempt made when there was no-one present to sign for the item. Please check if there was a while you were out card left as this will have instructions on rearranging delivery or the location to collect it if you prefer. 


When will I receive my order? (International)

Please check the customs rules in your country before ordering.

We ship orders usually same day if before 3pm (UK time) & next working day if placed after 3pm, and where the country allows, Signed for or tracked delivery on all orders of over £30. Usually this service arrives in 6 business days (Mon-Fri). Orders below £30 will not be tracked and should arrive in 7-10 business days.  


I've used the wrong shipping address with my PayPal.
Please use the contact form in the navigation bar and we'll get it changed for you if it's not too late. We do however try to get your order to you soon as physically possible to save you waiting, so the order may have already been shipped.  


I can’t use PayPal / I can't log in to my account!
No Problem, at the bottom of the Paypal payment page you can select pay with card / checkout as guest.

Paypal like people to sign up so this button may be named something else, like 'pay & sign up' but you are NOT obligated to sign up.

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